ELA offers several different maintenance contract options. A maintenance contract will help ensure that our customers have consistent fees and regular availability of our services at reduced rates.
By securing a maintenance contract, our customers typically experience savings through fixed or reduced fees, as well as have ELA consistently checking their equipment in order to minimize and/or avoid emergency calls due to equipment failure. In order to accommodate varying needs for our customers, we offer four different maintenance options. ELA will also customize a maintenance contract to meet any customer requests.
Bronze Contract
Preventative Maintenance Only
This contract provides our customer with regularly schedule service visits to check equipment and perform minor adjustments. These contracts can be offered monthly, quarterly, semi-annually or annually.
Please Note: As part of any maintenance contract ELA will also assign a discounted labour rate for any work requested that is not covered within contract.
Silver Contract
Preventative Maintenance & Parts
This contract provides the PM services listed in the Bronze Contract, as well as replacement parts on a site specific agreed upon equipment list.
Please Note: As part of any maintenance contract ELA also will assign a discounted labour rate for any work requested that is not covered within contract.
Gold Contract
Preventative Maintenance, Parts & Associated Labor
This contract provides all services listed in the Bronze and Silver Contracts, as well as the labor to repair and/or replace the parts on the site specific equipment list.
Please Note: As part of any maintenance contract ELA also will assign a discounted labour rate for any work requested that is not covered within contract.
Service Level Agreements (SLA)
This contract provides a negotiated agreement between ELA and our customer. The SLA records a common understanding about services, priorities, responsibilities, guarantees and warranties. Each area of service scope will have the “level of service” defined. The SLA may specify the levels of availability, serviceability, performance, operation, or other attributes of the service, such as billing.
This allows a customer to have set service pricing based on regular hours, after hours and holiday rates, as well as set and expectation of the time frame that services will be provided.
Contact us to have an ELA Representative contact you regarding a personalized maintenance.